Available now
Inbox
Everyone on your team answers customers from one inbox, with the rules of WhatsApp built in.
Why teams use it
One place for every number
Connect several numbers and filter the inbox by number. Every chat shows which number it belongs to.
The 24-hour window, visible
See how long a customer can still be answered freely. When the window closes, you pick an approved template instead.
Keep your phone app
With Coexistence you can keep using the WhatsApp Business app on your phone next to the shared inbox.
How it works
A customer writes to your number.
The chat appears in the inbox for the team.
Someone answers; delivery and read status update live.
Keep using the WhatsApp Business app
With Coexistence, the number you already use in the WhatsApp Business app can also run in 24msg. Your team answers from the shared inbox, and you can still reply from your phone.
More features
- Coming soonAutomationsWelcome, order and reminder flows that run on their own.
- Coming soonCampaignsSend to opted-in contacts and see the cost before you send.
- Coming soonAI agentAn assistant that answers from your own business facts.
- Available nowTemplatesWrite once, get Meta approval, reuse everywhere.
- Coming soonReportsDelivery, replies, response time and estimated Meta cost.